BusyBody

Wednesday, December 12, 2012

Michael Palmer

The following statement was issued by Mr Michael Palmer on Dec 12 during a press conference:

Good afternoon ladies and gentlemen. Thank you for attending this press conference.

With great regret, I announce that I have tendered my resignation as a Member of Parliament and as a member of the People's Action Party.

I have resigned to take full responsibility for a grave mistake that I have committed. I had a relationship with a member of the People's Association staff working in Pasir Ris-Punggol GRC. While the individual did not work with me directly, Punggol East used to be part of the GRC and continues to work with it. My conduct was improper and it was a serious error of judgment.

I have resigned in order to avoid further embarassment to the PAP and to Parliament.

I have performed my duties as Speaker of Parliament and MP for Punggol East to the best of my ability and my actions did not affect my performance of those duties.

I am deeply sorry for letting down the residents of Punggol East, the PAP and everyone who has believed in me and supported me. I apologise unreservedly to them, and to my family.

I humbly request that you be kind enough to respect my family's privacy during this difficult period. Thank you.

12.12.12

It's 12.12.12 at 12:12am now.
This is the final repetitive date in our lives :)

Friday, December 7, 2012

SingTel

If you are renewing your mobile phone contract soon and you are looking for very professional advice, please look for Ray at SingTel Parkway Parade. He is very helpful and patient in getting the best plan at the best price for you. There is no hidden agenda to meet his monthly sales quota.

He went beyond the call of his duty by showing both the white and black iPhone 5 sets to us yesterday. The black iPhone 5 belongs to him. The white iPhone 5 belongs to his colleague.

Thank you so much, Ray!

Reply from SingTel on 07 December 2012:

Dear Valued Customer,

Thank you for taking the time to share your experience with us.

Your compliment will certainly be an encouragement to the staff and department concerned and they will be commended accordingly. Continual reviewing of our service quality is mandatory in ensuring highest level of customer service being provided by SingTel. That is our goal - and feedback, such as yours, is certainly valuable to support that endeavour.

It has been our pleasure serving you.

If you have included additional feedback, we would like to assure you that the necessary review for improvements will be carried out.

Yours sincerely,

Customer Management, Consumer Group
SingTel

United Overseas Bank (UOB)

Have you ever wondered why there are very few clients in every UOB branch most of the time?
Have you seen the very long queues at every POSB, DBS and OCBC branch most of the time?

The service level at UOB needs a major review.
The staff at the other three banks are at a much higher level than those at UOB.

Here is the latest example:

Edna Low of Bedok North branch knocked at the glass partition screen THREE times before speaking to her customers who were giving their complete attention to her. She handed more than three different forms to be signed during the same minute. Her instructions were not clear at all. Just one form was signed wrongly. She said "TSK" so loudly.

All these were recorded by the many CCTV inside this particular branch yesterday afternoon.

Reply from UOB on 10 December 2012:

Dear Sir/ Mdm

We refer to your feedback with staff at Bedok branch.

We would appreciate that you could provide us with your contact number for us to contact you and address your concerns.

Should you have any questions, please contact our 24-hour Call Centre on 1800 22 22 121 or +65 622 22 121 (if you are calling from overseas). We will be happy to assist you.

Thank you for banking with UOB.

Yours sincerely

Iris Soh (Ms)

Customer Service Officer

Call Centre

United Overseas Bank Limited

Singapore Company Reg No. 193500026Z

Note: As your Card account number, password and PIN are confidential, please do not disclose them in your email.

Reply from UOB on 07 December 2012:

Dear Sir/ Mdm

Thank you for your email.

We would like to thank you for taking the time to write to us on your feedback as it is through such comments that we are able to focus on areas for improvement and further enhance our services to our customers.

Please be assured that your feedback has been highlighted to the department concerned for their review.